Frequently Asked Questions
Everything you need to know about your Petlibro order.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for pet apparel?
We offer a 30-day return policy on all unworn items with original tags attached. For hygiene reasons, please ensure the garment is free of pet hair and dander before returning.
How do I choose the right size for my pet?
Each product page features a detailed size chart. We recommend measuring your pet's neck girth, chest circumference, and back length to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the fabrics used safe for sensitive pet skin?
Yes, we prioritize high-quality, breathable, and hypoallergenic materials in all our designs to ensure your pet stays comfortable and irritation-free.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.